NOVEL Sales Conditions
Please read our terms carefully. Thank you very much.
Orders
Return – Ordered NOVEL watches cannot be exchanged or returned. You are welcome to visit your Novel before buying in our watchmaker’s studio.
Cancellation of the order – Orders placed cannot be canceled.
Guarantee
Novel watches are covered by a two-year warranty..
Excluded from the warranty are:
• Damages caused by accidents, mistreatment or misuse (such as bumps, dents, etc.)
• Damages caused by unauthorized modifications or repairs
• Consequences of normal wear and tear
• Damages caused by extremely rapid successive temperature changes
• Damages caused by water pressure above 3 bar
Delivery time
Delivery time – Since your new Novel still has to be processed, assembled and checked after the order has been received; the delivery time can be up to 3 months. The deliveries are prioritized after the order has been confirmed. We will keep you up to date on the status of your watch during this time.